<aside> 📧 Dear eSIM World customer,

We have received your question and will do our best to get back you as soon as possible. Meanwhile, please check the following questions to get help faster.

We hope it has been helpful for you. If you would be so kind, let us know whether this information has been useful. We appreciate your understanding and consideration.

</aside>

I want to check device eSIM compatibility

Is my device compatible with eSIM?

How do I check if my device supports eSIM?

I want to know before & after I order eSIM

When does the eSIM plan start?

After ordering, when do I get my eSIM plan?

What should I do, when I didn’t receive a QR code email?

How do I activate my eSIM plan on my phone?

I need help with using eSIM

Should I turn on data roaming for using the eSIM plan?

How do I know whether I am using a new eSIM or my original SIM?

How can I check the balance or remaining data?

What should I do, when I see “Unable to Complete Data Plan Change"?

What should I do, when I see “Activating” status while installing eSIM?

What should I do, when I can’t use internet after installation?

What should I do, when the speed is too slow?

What should I do, when TikTok or certain app is not working