Our QR code is sent automatically to the email that you’ve written in the order form. It takes less than 15 minutes to receive a QR code via email. If you haven’t received your email, please check the followings below :

• Please check your promotion or spam folder first.
• If you made an order via iDEAL or other methods, it takes several minutes to hours. (We don't know the exact time, because every case was different, and it is up to iDEAL.) We have several customers process their payment with an iDEAL that has a delay in processing the order. If you need your plan urgently, if you can do it, please request a refund with your previous order on your end and place an order directly via PayPal.
• As part of PayPal's security measures, PayPal reviews certain payments more closely to ensure the platform is being used properly. Therefore, your payment could be pending. In this case, the email will not be sent out within 15 minutes because the payment is not completed. We can’t guarantee, but the payment will be completed in 72 hours and the email with the QR code will be sent.
• You may have included a typo in the email address that you’ve written in the order form. Since our email will be sent to you automatically, your email couldn’t be sent because of this matter. Please let us know the correct email address via [email protected], so that we can resend it to you as soon as possible.

<aside> 📌 Can’t find what you want? Click FAQ collection to go back to the FAQ list

</aside>