Please check which eSIM profile you've selected on your device setting.
Here's how:
Go to [Setting] - Select [Cellular/Mobile Data] - Tab [Cellular Data]
Select your eSIM profile
If you want to turn on both the new eSIM and your original (primary) SIM, please toggle off "turn on the Automatic Cellular Data Switching" on [Cellular Data]. Otherwise, it will automatically change you to the original SIM when the secondary eSIM you added from us doesn't work and charge international roaming fees from your domestic carrier.
To use the new eSIM surely, please turn off the Primary eSIM’s SIM profile by toggling off ‘Turn On This Line’.
Here's how:
Go to [Setting] - Select [Cellular/Mobile Data] - In the 'Cellular Plans' section, tab your SIM profile
Toggle off 'Turn On This Line'
<aside> 📌 Can’t find what you want? Click FAQ collection to go back to the FAQ list
</aside>